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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Use communications systems and equipment
   • Communications equipment and techniques including verbal communications and voice procedures, are selected to best meet the task, context and needs of the situation
   • Equipment is operated safely to support communications consistent with organisational policies and procedures
   • Communications system is correctly utilised to facilitate transmission and reception
2. Transmit and receive communications
   • Information is transmitted concisely and clearly to facilitate accurate reception of the message in accordance with organisational policies and procedures
   • Contact is acknowledged, communication is confirmed and action is initiated
   • Communication faults and deficiencies are reported according to organisational policies and procedures
   • Alternative communications strategies are employed according to organisational procedures to address identified faults and deficiencies in communication
   • Communication is processed and recorded in accordance with organisational policies and procedures
3. Maintain communications equipment
   • Communications equipment is inspected to ensure operational readiness
   • Fault finding techniques are applied and basic maintenance is conducted according to organisational policies and procedures
   • Faulty equipment is identified and noted for repair, and documentation is completed in accordance with organisational procedures

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Required Skills

maintain communications equipment according to organisational procedures operate the different communications equipment required by the organisation report communication faults and deficiencies according to organisational procedures use verbal communication procedures consistent with the organisations communications system utilise the organisations communications processes and systems

Required Knowledge

organisational policies and procedures relevant to the operation of communications equipment such as relevant legislation operational performance standards operational policies and procedures organisational personnel and occupational health and safety practices and guidelines organisational quality standards organisations approach to environmental management and sustainability organisations communications system range of communications equipment available to the organisation

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessment must confirm the ability to use communications equipment under nonoperational and operational conditions accurately transmit and receive communications using the organisations communications systems and equipment Consistency in performance Competency should be demonstrated over time in a range of actual or simulated workplace environments
Context of and specific resources for assessment	Context of assessment Competency should be assessed in an operational environmentor in an industryapproved multiagency simulated workplace environment Specific resources for assessment Access is required to relevant communications equipment
Method of assessment	In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision andor mentoring which is typically recorded in a competency workbook Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment Assessment may occur in an operational environment or in an industryapproved simulated work environment Forms of assessment that are typically used include direct observation interviewing the candidate journals and workplace documentation third party reports from supervisors written or oral questions

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Communications equipment may include	Computers Facsimiles Pagers Radio Signalling devices Telephones (mobile, landline and satellite)
Verbal communications procedures may include	Call signs Coded messages Emergency procedures Phonetic alphabet Pro-words Use of abbreviations
Voice procedures may include	Corrections Pitch Repetitions Rhythm Sentences Speed Volume
Communications systems may include	Communication protocols Communications software Organisation's networks Verbal communication procedures

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